About Us
Return & Refund Policy
AMANCREATIVES believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Conditions for Return:
Return Period:
The merchandise/product must be received by zaristaa on mail only zaristaa.helpdesk@gmail.com within 2 days after your delivery date. No returns will be accepted after this period. In this, only products that are deemed eligible for return will be accepted and 99 Rs. will be charged. Only damaged products that affect the product inside will be considered; outer box damage will not be taken into account. Additionally, the decision to accept a return will be completely at the company's discretion.
Unpackaging Video:
You must provide a full and complete video of the unpackaging of the product, clearly showing the condition of the item upon receipt. Without unpacking video, no returns shall be entertained.
Order Id Number:
You must provide your Purchase Order ID number as received when your order was placed through the Site.
Damaged Products:
Only products that are damaged and cause tampering to the product inside will be accepted for return. Damage to the external packaging (box) alone will not be considered valid grounds for return. The company will assess the product to determine if it meets the criteria for a return.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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